As a seller on Exorti, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:

  1. Whether or not you accept returns.
  2. The timeframe in which you may accept a return.
  3. Who will pay for the cost of return shipping for any items that are sent back to you.
  4. If you enter into a return agreement with a buyer via Conversations, Exorti’s case system, we require you to fulfill that agreement.
    This may include:
  5. Issuing a refund for the returned item(s)
  6. Providing Exorti with proof of shipping for a replacement item
  7. If you do have a problem with a transaction, it’s best to contact the buyer directly via Conversations. Buyers are also encouraged to contact you if they experience any issues.
  8. You must respond to any open case within 3 business days and you must work with the buyer and Exorti team to resolve any dispute. Each case will remain open until you have reached a resolution
  9. You must respond to any open case within 3 business days and you must work with the buyer and Exorti team to resolve any dispute. Each case will remain open until you have reached a resolution